01
Listen
Understand the pressure, the priorities, and the operating context.
MUNICIPAL UTILITY ADVISORY
Where utility insight becomes operational action.
Smart Infrastructure Solutions Group helps municipalities connect compliance, infrastructure, data, maintenance, and field operations so decisions become clearer and systems perform stronger.
Practical guidance for the systems communities depend on.
THE MISSION
Stronger systems support stronger communities.
When utility leaders can connect what is happening across their operation, they can set clearer priorities, strengthen internal alignment, and move essential work forward with purpose.
Strategic priorities stay grounded in the systems and people responsible for delivering essential service.
BUILT FOR UTILITY LEADERS
Built for the Decisions Utility Leaders Face
Municipal utility decisions often carry operational, financial, regulatory, and community implications at the same time. Our work keeps those realities connected while helping teams establish a practical way forward.
- Translate complexity into clear priorities.
- Connect strategic decisions with field realities.
- Build around existing teams and systems.
- Focus on practical implementation.
- Support stronger communication and accountability.
- Keep long-term system performance in view.
THE CHALLENGE
Utility challenges rarely exist in isolation.
A compliance requirement can expose a workflow problem. A maintenance backlog can reveal incomplete asset data. New development can place pressure on capacity that was already difficult to measure. Municipal leaders need more than disconnected recommendations. They need a clear view of how the entire system works together.
Compliance
Operations
Infrastructure
Asset Data
Maintenance
Operational Performance
WHAT WE SOLVE
Specialized support across the utility lifecycle.
Focused advisory services that connect immediate operational needs with long-term system performance.
01Consent Order Compliance
Translate requirements into organized action plans, stronger documentation, and clearer accountability.
02Workflow Optimization
Build processes that help work move more efficiently from request to completion.
03Infrastructure Planning
Connect current system conditions with growth, demand, and long-term investment priorities.
04Capacity and Maintenance Systems
Strengthen the practices that support reliability, preventive maintenance, and asset performance.
05Cityworks and CMMS Optimization
Turn underused systems into practical tools for work management, maintenance, and operational visibility.
06General Utility Advisory
Bring an informed outside perspective to complex operational and infrastructure decisions.
ONE TEAM. SHARED OUTCOME.
A partnership built around the work ahead.
Each engagement begins with listening and moves toward shared action. The process stays connected to your team, your systems, and the people accountable for carrying the work forward.
02
Connect
See how data, infrastructure, compliance, and people affect one another.
03
Prioritize
Translate the full picture into a practical sequence of decisions.
04
Implement
Work alongside the team as stronger practices and systems take hold.
OUR DIFFERENCE
Integrated by perspective. Practical by design.
Utility performance depends on more than one plan, platform, or department. We bring the operating picture together, then help teams turn that shared understanding into practical priorities.
Integrated Thinking
See the whole operating picture.
Connect requirements, systems, people, and assets before setting priorities.
Execution-Minded
Build plans people can use.
Shape recommendations around real workflows, available information, and day-to-day operating conditions.
Partnership-Led
Work with your team, not around it.
Create shared understanding with utility leaders, internal teams, and the people responsible for implementation.
Utility-Focused
Start with the system and the people running it.
Keep operational realities in view as strategic and infrastructure decisions take shape.
“The strongest utility strategies connect the whole operating system—and the people responsible for making it work.”
A Smart Infrastructure Solutions Group principle
LEADERSHIP
Kelsey Henderson
Founder and Principal Consultant
With more than 23 years of experience in municipal utilities, including approximately 13 years as a utilities director, Kelsey Henderson brings seasoned leadership and firsthand operational insight to complex utility challenges. His experience spans compliance, infrastructure planning, workflow improvement, system capacity, maintenance management, and Cityworks optimization. Known for his practical, collaborative approach, Kelsey helps municipal leaders turn operational data into informed decisions, stronger systems, and executable solutions that serve their communities.
Meet Kelsey